Q1. When I try to launch the installer, a message tells me that no program can be found that will open it. Why is this?
A1. You do not have Java installed on your computer, and HarmonyBuilder requires Java.To remedy this, go to www.java.com and install Java. To learn more about Java, you can go to www.musilogic.com/java.html.
Q2. Nothing happens when I double-click the Installer icon. Why is this?
A2. Ensure that the icon looks like the one shown below:
This is the Java icon for Windows. If the icon looks different, then another application is interfering with Java. For example, it is known that the Nokia Suite will interfere with the installation of HarmonyBuilder, so you will need to uninstall it before you can install HarmonyBuilder.
Q3. I cannot get any sound from the application, and the Instrument menu is empty. Why is this?
A3. You need to download the soundbank from www.musilogic.com/java.html, since Java does not do this by default.
Q4. If I purchase the Basic or Educational version, and later decide to upgrade, will I get charged the full amount of the higher version?
A4. No. The price you paid for the lower version will automatically be discounted when you buy the upgrade.
Q5. When I launch my previously activated version of HarmonyBuilder, the program reverts to the Demo version. Then, if I try to re-activate the program using my Key, a message says "Invalid Product Key". What's happening?
A5. This event may occur if you have more than one way to connect to the Internet, for example "Local Area Connection" as well as "Wireless Network Connection". When you first activate the program, it will use one of your Internet connections to register the software. If you reconnect to the Internet using another connection, the registration will no longer be recognized. If this problem arises, simply disable the wrong connection, connect with the other connection, and restart HarmonyBuilder.
To disable a network connection in Windows, go to Start > Settings > Control Panel > Network Connections, and right-click the mouse to disable the connection. See image below:
Q6. I tried to install HarmonyBuilder on Windows 7, but I get an error message like the ones shown below. Why is this?
A6. Windows 7 has tighter security settings on the Program Files folder, and these may prevent the installation from completing. To overcome this problem, simply create a different target location for the installation, when prompted during the installation process. Choose a location with no read/write restrictions. Alternatively, you can alter the security settings of the Program Files folder.
Q7. How do I install a version update on my computer?
A7. If your system is Windows, first uninstall the previous version by clicking "Uninstall Harmony Builder" in the HarmonyBuilder folder under Start > All Programs. Next, launch the installer of the new version and follow instructions.
Note: You can also uninstall the old version using the installer of the new version. However, if you use this method, you will have to re-activate the program with your Key. Note: this method may also require a system restart.
If your system is Macintosh, simply open and double-click the new installer, and the old version will be replaced automatically.
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